Bella's Business Blog

Giving your supermarket customers access to mobility scooters is a great way to ensure that the ones who may have difficulty walking can feel comfortable while they shop on your premises. Below are some pointers that you should bear in mind if you're going to get this type of mobility equipment.

Arrange for the regular servicing of the mobility scooters

After you have ordered some scooters for your supermarket, you should then book them in for quarterly servicing appointments. The reason for this is that these mobility scooters will probably be used by some of your customers every single day. Over time, this heavy usage will cause the scooters' components to become worn out. If these mobility scooters are not serviced, this decline in the condition of their parts may lead to them malfunctioning while your customers are sitting on them.

At best, this could leave a customer stranded in the middle of the supermarket and unable to move because their mobility scooter has stopped functioning. This might result in them having to then ask a nearby stranger to bring them another scooter. This could be embarrassing for this customer and may leave them very upset with your business. At worst, a mobility scooter that has not been routinely serviced might cause injuries. For example, if the scooter's brakes stop working, the person using it could unintentionally hit someone standing in front of them with their scooter. This could lead to a serious lawsuit. In short, it is critical to prioritise the servicing of any scooters you get for your premises.

Instruct your supermarket's security team members to look out for people misusing the scooters

If you get this mobility equipment for your business premises, you should inform the staff members who perform security duties on your business premises of the possibility of people misusing the mobility scooters and then instruct them on how to handle this problem.

The reason for this is that although the vast majority of your customers will be respectful of (and grateful for) this equipment, there will be a few people who may view the scooters as toys that they can go on for fun. It is important that your security team members immediately approach these people when they spot them misusing the mobility scooters and firmly insist that they return this equipment to the entrance area, as these people will be preventing the customers who actually need to use the scooters from being able to access them.

Contact a company like Independent Mobility & Rehab for more information on servicing mobility scooters.